LO
Lola Okonkwo
Owner / DirectorOkonkwo Care Group3 sites · 78 residents
hr multi-site real estate stock reports audit compliance insights
EXECUTIVE VIEW

Good evening, Lola.

3 sites · 78 residents · 47 staff active · Group occupancy 94%

Monthly revenue
£382k
▲ +6.2% vs last month
CQC group rating
Good
2× Good · 1× Outstanding
Open incidents
3
1 awaiting your sign-off
Staff utilisation
87%
Target 90% · 3 hires open

Your sites

Draycott House
Outstanding
Care home · 30 beds · 96% occ.
Notes today
142
Open inc.
0
Reviews due
2
Marylebone Court
Good · Requires attention
Nursing home · 24 beds · 92% occ.
Notes today
98
Open inc.
3
Reviews due
5
Camberwell Lodge
Good
Supported living · 24 tenants · 95% occ.
Notes today
76
Open inc.
0
Reviews due
1
kooper · insights Updated 18:42

Three things to know this week

  • →Marylebone Court has had 3 falls this week, 2 involving the same resident (Mr H). Pattern suggests evening sundowning. Suggest reviewing his care plan with the clinical lead.
  • →Group-wide medication adherence is at 99.2% this month, your highest ever. Top performers: Draycott (100%), Camberwell (99.8%).
  • →Stock levels at Draycott trending toward shortage on incontinence pads — auto-reorder triggers in 2 days. £840 forecast.
LO
Lola Okonkwo
Registered ManagerDraycott House30 residents · 15 staff
hr care plans recording mar reports audit compliance operations insights
MANAGER VIEW

Good afternoon, Lola.

Wed 6 May · 16:42 · 4 staff on shift · 28 of 30 residents present · CQC ready 100%

Shift handoverRun audit pack
Needs you now

5 actions waiting on this shift

Tap any to jump straight to the resident screen with the action pre-focused.

Sign off
Incident #418
Mr H fall · 2h ago
Review due
2 care plans
Edward · Catherine
Hire
3 applicants
Carer · night shift
Notes today
142
+12% vs yesterday
Voice drafts
2
Avg confirm 14s
Reviews due (7d)
5
Across 3 residents
CQC evidence
100%
Last pack 4 May

Compliance currency

All current
Mandatory training15/15
DBS checks15/15
Right-to-work15/15
Fire alarm testDue in 4d
PAT testing23 Jul

Workforce on shift

Manage rota →
SA
Sister Anne
Nurse · 12:00–22:00
On floor
CM
Craig Musara
Carer · 14:00–22:00
On floor
RA
Rebecca Adesina
Senior Carer · 14:00–22:00
On floor
DK
Daniel Kowalski
Activities · 09:00–17:00
Ending soon
SA
Sister Anne Whitfield
Clinical LeadDraycott HouseRGN PIN 18C0934N
hrcare plansmarvitalswound carepainmental statebehaviouraudit
CLINICAL VIEW

Good afternoon, Sister.

3 residents on watch · 2 wounds active · 0 infections · 98% med adherence

Clinical watch list

3 residents
Mr H, Room 7
Falls × 2 in 48h · NEWS2 trending up
High priority
Last NEWS2 5Pain 6/10Awaiting GP review
Mrs C, Room 12
Stage 2 pressure injury · sacrum
Wound care
Healing trend ↑Last dressed 2h agoSSKIN: 4/5
Mr R, Room 4
Sundowning · agitation 16:00–19:00
Behaviour
ABC logged × 4 this weekMusic intervention helping
Hospital admissions
1
vs 4 last quarter ▼
Active wounds
2
Both Stage ≤2 · healing
Infections
0
No active outbreaks
RA
Rebecca Adesina
Senior CarerShift lead · 14:00–22:00
hrrecordingmobilitycontinencepersonal carenutritionmarbehaviouroperations
SHIFT LEAD VIEW

Welcome to your shift, Rebecca.

Hand-over received · 4 hours in · 8 tasks remaining · 3 voice drafts awaiting your review

Handover from Sister Anne · 14:00

View full handover →
▲Mr H needs hourly welfare checks until end of shift. Pain managed with paracetamol 1g at 13:00. Daughter visiting at 18:00.
●Mrs C wound dressing changed 13:30. Next change 19:30. Healing well.
●Mr R calm, listening to jazz. Watch for sundowning around 16:30. Music + tea = good intervention.
●Lounge chairs cleaned. Fire alarm test scheduled tomorrow 10:00.

Voice drafts awaiting your review

3 pending
Craig MusaraWelfare check14:32 · Edward

"Eddie sitting in armchair, listening to jazz. Skin colour normal, breathing even, talking clearly. Asked about dinner..."

Bobby ChibweContinence15:20 · Mrs C

"Mrs Cross used commode, pad changed, no soreness noted. Skin checked..."

SA
Sister Anne Whitfield
NurseDraycott House · Day shift
hrcare plansrecordingmarvitalswound carepainmental state
CLINICAL FRONT-LINE

Med round in 18 minutes, Sister.

Next round 17:00 · 12 residents · 3 PRN flagged · 2 wound dressings due

17:00 round · 12 residents

EB
Edward Banda
Bisoprolol 5mg · Atorvastatin 20mg
Room 12
CO
Catherine Okafor
Levothyroxine 50mcg · PRN paracetamol
PRN flagged
YA
Yanir Ashkenazi
Olanzapine 10mg · Sodium Valproate 500mg
Room 7

Active wounds · 2

View all →
Mrs Cross · Sacrum
Stage 2 · last dressed 13:30
Due 19:30
Mr Rossi · R heel
Stage 1 · healing
Due tomorrow

Pain monitoring · 3

PainChek →
Mr H
PainChek 6/10 · 15:00
PRN given
Mrs Cross
Self-report 3/10
Stable
CM
Craig Musara
CarerDraycott House · 14:00–22:00
hrrecordingmobilitycontinencepersonal carenutrition
FRONT-LINE VIEW

Good afternoon, Craig.

Your 4 residents this shift · 7 tasks done · 3 coming up · on track

Tap a resident, then speak.

kooper · recording will draft, classify, and link to the right care plan. You confirm in 14 seconds.

Your residents · 4

EB
Action
Edward Banda
Eddie · Room 12
Last note 2h
YA
Settled
Yanir Ashkenazi
Yan · Room 7
Last note 35m
TF
Watch
Terence Fletcher
Tel · Room 4
Last note 12m
CO
Settled
Catherine Okafor
Cathy · Room 9
Last note 1h

Coming up

Welfare check · Edward · due in 18 min
Tea round · all residents · due 17:30
Repositioning · Mrs Cross · 19:30
DK
Daniel Kowalski
Activities CoordDraycott House
hractivitiescommunicationrecording
ACTIVITIES VIEW

Good afternoon, Daniel.

3 activities this afternoon · 12 residents joined this morning · Engagement +18% this month

Today's plan

15:00 · NOW
Music & Memory
Lounge · 8 residents joined · Jazz playlist
Eddie loves thisMr R calmer
16:00 · UP NEXT
Garden walk
Garden · Weather permitting · 5 residents signed up
17:30
Birthday tea · Mr R
Lounge · Family invited · 3 RSVP yes

Engagement this week

+18% vs last
EB
Edward Banda
Music × 4 · Garden × 2 · Reading × 3
9 sessions
CO
Catherine Okafor
Knitting × 3 · Tea club × 4
7 sessions
TF
Terence Fletcher
Crossword × 2 · Quiet visits
2 sessions
MC
Mary Chen
Cook / Catering LeadDraycott House
hrnutritionstock
CATERING VIEW

Good afternoon, Mary.

Dinner service in 2h 15m · 28 residents · 3 special diets · 2 stock items low

Tonight's menu · 17:30

Main
Cottage pie · peas
28 portions · ready by 17:00
Vegetarian
Lentil bake · greens
3 portions · Yan · Cathy · Mr R
Pureed
Cottage pie pureed
2 portions · Mrs C · Mr H · MUAC tracked

Allergens & special diets

Allergy
Edward · Penicillin (med-only)
No food restrictions
Diet
Mrs C · Diabetic, soft-textured
Sugar <15g · pureed mains
MUAC
Mr H · <22cm flagged
High-protein, frequent small meals

Stock alerts

Tinned tomatoes
3 left · auto-reorder Fri
Low
Skimmed milk
2L left · usage 4L/day
Critical
Ensure protein
12 cans · 3 day supply
OK
TB
Tomas Bauer
MaintenanceGroup-wide · 3 sites
hrreal estatecommunication
FACILITIES VIEW

Good afternoon, Tomas.

7 open tickets · 2 compliance dates this week · 3 sites covered

Open tickets

Urgent
Lift fault · Marylebone
Reported 14:20 by manager · contractor en route
Today
Bedroom 7 heater · Draycott
Reported 09:15 by Craig
This week
Garden gate hinge · Camberwell
Reported Mon

Compliance dates

Fire alarm test · Draycott
Monthly · last 2 Apr
In 4 days
Legionella check · all sites
Quarterly
23 May
PAT testing · Marylebone
Annual
23 Jul
EB
Hello, Eddie 👋
Wednesday afternoon · room 12

How are you feeling?

🙂Bright
😐OK
😟Low
😣Pain
Your today
14:36
🍳Breakfast · porridge & toast · enjoyed
🚿Wash and dress · navy cardigan
🎵Music & Memory · jazz playlist · joined
💊Morning meds · all taken

I need help with…

🚽Toilet
🥤A drink
🛏️Lie down
🩹Pain
📞Call family
🤝Talk

Family

2 new
SB
Sarah · 13:42

Hi Dad! I'll come visit at 6pm tonight. I'm bringing your favourite biscuits 💛

JB
Jake · 11:20

Granddad! Pic from football 🏆

Today's activities

🌳
Garden walk
16:00 · weather permitting
🎂
Mr R's birthday tea
17:30 · lounge

About me

My voice
What I need from the care team

Patient, gentle prompts. One instruction at a time. Don't rush me when I'm dressing — I take pride in choosing my own clothes.

My interests & hobbies

Jazz (Frank Sinatra, Ella Fitzgerald), my model railway, telling stories about my driving days, watching football (Arsenal).

My favourite food and drinks

Fish & chips on a Friday. Strong tea, milk, two sugars. Custard creams. A small sherry on Sundays.

When I'm sad, what cheers me up

A photo of Margaret. Sitting in the garden if the sun's out. Sarah's voice on a video call. A cup of tea and a custard cream.

SB
Sarah Banda
FamilyDaughter of Edward Banda
family

Hi Sarah.

Here's how Dad is doing today. Visit booked for 18:00.

You can: contribute · message · video call · share photos Care plan stays private
DAILY SUMMARY · AI-DRAFTEDWed 14:36

Eddie has had a calm, settled day. He woke at 7am, washed and dressed himself with one prompt and chose the navy cardigan you bought him. He enjoyed a full breakfast and joined the Music & Memory session this morning — Daniel said he sang along to Frank Sinatra. His mood has been bright all day. All medications taken. No concerns from the clinical team.

Photos from today

3 new
🎶
☕
🌷
Mood this week
Bright most days
Activities joined
9
Music · Garden · Reading

Help us know Dad better

2 prompts

What you share goes into Dad's "About me" profile so every carer who looks after him already knows what makes him him.

What were Dad's signature meals at home?
The kitchen team uses this to plan favourites in.
Any concerns this week we should know about?
Goes straight to the manager. Confidential.
Time-bound access: Read-only · expires 17 May 2026, 17:00 (in 11 days)
All actions logged to audit trail
TJ
Tomas Jankowski
CQC InspectorInspecting Draycott House
inspector · read-only
INSPECTION VIEW

Welcome, Tomas.

Draycott House · 30 residents · Last inspection 12 Sep 2025 · Outstanding

Search residentsExport evidence pack

CQC Single Assessment Framework · evidence currency

Safe
98%
142 evidence items
Effective
100%
96 items
Caring
100%
88 items
Responsive
96%
2 minor gaps
Well-led
100%
All current

Recent audit trail (last 100)

16:42:18viewLola Okonkwo viewed care_plan_element/Edward/mental_state
16:38:02createCraig Musara created care_note/Edward/welfare_check (voice draft)
16:32:11expand_redactedSister Anne expanded clinical_summary/Yanir (audit-logged)
16:15:33updateSister Anne updated wound_chart/Mrs Cross/sacrum (Stage 2 → still Stage 2)
15:48:09sign_offLola Okonkwo signed off incident/418 (Mr H fall)

Residents · 30

Click any resident to view their full record (read-only). Every view is logged to the audit trail.